We aim at ZZU Apparel to provide you with fine quality goods and service with which you will be completely happy. To assist in this, your use www.zzu-apparel.com and any order you may place with us will be governed by these terms and conditions. We reserve the right to amend the Terms at any time. Any such amendments will take effect when placed on the Website and will apply to any orders confirmed by us after that. The Terms do not affect your statutory rights.
We try to ensure that the information provided on the Website is accurate. In particular, that all details, descriptions and prices of products shown are correct. In spite of that, errors will sometimes occur. If we discover an error in the price or description of a product you have ordered, we will contact you to ask whether you wish to continue with your order at the correct price and/or description or cancel it.
We try to display garment colours accurately but the photographic process, browser software and monitor displays can cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
We may provide links to other websites or resources. We are unable to accept responsibility for these, nor can we be deemed to have endorsed their content.
Prices are subject to change at any time but no change will apply to an order we have already confirmed. Except for the specific period of the duration of the promotion (until the end of August 2022), prices do not include Delivery.
Our handmade garments are only produced as made to order items. Therefore your order is subject to fabric availability and payment. We will confirm by email our acceptance of your order once payment has been made in full. No contract will exist between us until that email has been sent. If an item is out of stock we will advise you before confirming your order.
We accept online payment by PayPal. If you do not have a PayPal account, please contact ZZU Apparel to discuss alternative payment methods.
Wherever possible orders are dispatched within 14 working days following our confirmation of your order. We will email you to confirm dispatch. Postage and packing charges are as follows:
Claims for lost outgoing parcels cannot be made until a reasonable enough time has passed to allow for delays in the post, generally 14 working days from the sending of delivery. You must then inform us of any lost parcel within 14 working days of confirmation of dispatch. For other delivery options you must inform us within 5 working days of the expected date of delivery.
Any items damaged in transit or any discrepancies with orders must be reported to us within 2 days of receipt so please check your delivery on arrival.
Should you wish to return an item for refund or exchange, please notify us at hello@zzu-apparel.com. All items must be returned in new, unused and unworn condition within 14 days of receipt.
Please note that we do not offer a free returns service so if you return an item you should prepay the postage. Unfortunately, we cannot be responsible for or accept returns which are lost or damaged in the post, so we suggest that you use a postal option which protects you in this event, or at least obtain a free proof of postage from the Post Office.
Please allow 14 days for us to process your returns. Please note we are unable to refund the original delivery charges unless the item is returned because it was faulty or not the item you ordered.
Exchanges will be processed depending on stock availability and replacements should be with you in about 10 days but we recommend that you place a new order and return the original item for refund if the item is needed urgently. Postage charges will apply for exchanges.
Sale items and bespoke items are non refundable.
ZZU is the owner of the ZZU Apparel trademark. The content and images of the Website including images, designs, logos and text are the copyright of ZZU Apparel Limited. All rights are reserved. Any use of the website, its contents or images except for the purpose of making a purchase from ZZU Apparel, is strictly prohibited